Notebooks

A. A document is available from our PaqFax service which will help you assess, recover, and optimize memory on a PCMCIA-based unit. Section one includes information for memory optimization on the Compaq Concerto, Contura 400, Elite, and Aero families. Section two is for the LTE 5000 series. To have this document sent to you by fax call our PaqFax service at 1-800-345-1518 and request document number 1304.

Q. Can I hot swap the Multi-Bay devices for my LTE 5000 series computer?

A. A utility which allows users to swap Multi-Bay devices in an LTE 5000 series computer while the unit is in Standby is now available for DOS and Windows 3-dot-1 or Windows NT 3-dot-51. To obtain the utility for DOS and Windows 3-dot-1 download SoftPaq file SP1589.EXE. For Windows NT 3-dot-51 download SoftPaq file SP1587.EXE. Both files are available from the Compaq Download Facility at 281-518-1418 or from the Compaq Internet Site at http://www.compaq.com. These files are self extracting and will create an installation diskette, see the README.TXT file on the installation disk for details and instructions.

Q. How do I disable my power on password?

A. When prompted, type in the password immediately followed by a forward slash character. If you do not know the password you will have to take the unit to an authorized service provider.

Q. My LTE 5000 series computer has locked up and the power switch will not work. What can I do to reset it?

A. If an LTE 5000 series computer is locked up the power switch will probably not respond. To reset the system simultaneously press down on the display switch and the standby button. One is a small button above the power switch and the other is a gray button to the right of the power switch. If this does not shut down the computer, remove the battery, wait for the symbols on the status panel to disappear, then reinsert the battery and turn the power back on.

Q. How do I turn off my Contura 400 series laptop when it is docked in a convenience base with an external keyboard attached?

A. Since the internal keyboard is disabled, you cannot use the left hand control alt power button sequence. Instead, use the shutdown icon in the Compaq Utilities Group or simply type the word SHUTDOWN from the DOS prompt and press enter.

Q. How can I obtain backup diskettes for my laptop?

A. Backup diskettes for the preinstalled software can be purchased for a nominal fee from the Compaq Customer Order Center by calling 1-800-952-7689 in the US or 1-800-349-8498 in Canada.

Q. How do I get my Concerto Pen to work under Windows 95?

A. Drivers to support the pen under Windows 95 are now available from Compaq. You can download the Softpaq file which contains the drivers from the Compaq Download Facility at 281-518-1418 or from the Compaq Internet Site at http://www.compaq.com. The name of the SoftPaq file you will need is SP1354. EXE. This is a self-extracting file.

Q. How can I get my Aero running Windows 95 to recognize the diskette drive?

A. You can download three SoftPaq files that will upgrade your Aero to recognize your diskette drive and run Windows 95 more efficiently. Download three SoftPaq files from the Compaq Download Facility -- SP1331.EXE, SP1329.EXE, and SP1350.EXE.

• SP1331.EXE will upgrade your System ROM to better support Windows 95.
• SP1329.EXE will add important drivers to your system that support Windows 95.
• SP1350.EXE will update the PC Card Manager so your Aero will recognize the diskette drive in Windows 95.

All three files are self-extracting. You can download the files from the Compaq Download Facility at 281-518-1418 or the Compaq Internet Site at http://www.compaq.com.

Q. How do I decrease the size of the border around the display on my LTE 5000 series computer?

A. This border is normal on an LTE 5000 series computer with an SVGA display when it is set to a resolution of 640 by 480. The border will be smaller if you set the resolution to 800 by 600. In Windows 3-dot-1 the resolution can be changed through Windows Setup. Under Windows 95, right click anywhere on the desktop, choose properties from the menu and select the settings tab.

Q. I just installed Windows 95 on my Aero and the trackball no longer works properly?

A. If the integrated trackball on your Contura Aero computer is no longer responding correctly after installing Windows 95 try using the other trackball button. When Windows 95 is installed it swaps your mouse buttons so that the rear one is now set as the primary mouse button. To swap the buttons back to the way they were go to Control Panel, double click on the Mouse icon and under Button Configuration choose Left Handed.